TailCount
TailCount is booking, billing, and daily-operations software for pet boarding kennels, daycares, and grooming businesses in the United States. It handles reservations and scheduling, client and pet records, vaccination tracking, invoicing and payments, a self-service client portal, daily care logs, and automated email and text reminders.
TailCount is sold to kennels as a monthly subscription. When a kennel accepts a card payment from a pet owner, that payment is processed by Stripe and settles directly into the kennel's own Stripe account. TailCount does not hold, receive, or disburse those funds and charges no fee on them.
Customer service
Email: brandontredwine@gmail.com
Phone: 318-230-3306
Hours: Monday–Friday, 9:00am–5:00pm Central
Brandon Redwine
9655 Locust Hill Rd
Greenwood, LA 71033Cancellation policy
Subscriptions run month to month with no long-term contract. You may cancel at any time from your account settings or by contacting support. Cancellation takes effect at the end of the current billing period, and access continues until then.
Refund and dispute policy
If TailCount is not working as described, contact support within 30 days of the charge and we will either fix the problem or refund that billing period. Refunds are issued to the original payment method and typically appear within 5–10 business days. TailCount is software delivered immediately on subscription, so there is no physical product to return. For a billing question, please contact us before opening a dispute — most are resolved within one business day.
Payments made by a pet owner to a kennel are between that pet owner and that kennel. Questions about a boarding charge, a refund for a stay, or a reservation cancellation should go to the kennel directly.
Service availability
TailCount is a hosted service available to customers in the United States. We do not sell or export physical goods, and there are no export restrictions on the service.